sM
siphiwe M

1 reviews | Active since Nov 2017

01 Nov 2017, 18:36

Repairs

Rabia is management based in Kollonade ?1st I have this email address and the reason I have sent this email to head office is because I am not happy with the service at kollonade and your fooling me and wasting my time by referring me to kollonade.

I sent an email to Durban for a specific reason and your now sending me back to kollonade whereby I clearly stated that I m not happy at all.

My printer is sent for repairs after I made follow up myself hence the lady who booked it promised to update me of which she never till to date and hence they don't care about my frustrations.Its surprise me why your sending me to kollonade is kollonade able to reprint proof of purchase?

I wonder if you do really understand stand your duties how do refer me back to the store knowing that they can't reprint

0
Replies (3)
Dion Wired
Dion Wired's reply02 Nov 2017, 09:47
Official

We acknowledge receipt of your re-occurring call with reference ***9 and apologise for any inconvenience caused.

We escalated the matter to the Regional Manager for investigation where after they will provide you with final feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Dion Wired
Dion Wired's reply05 Nov 2017, 11:31
Official

The store was able to get a duplicate slip and as advised by the store the item will now be released without a charge to you.

We thank you for your support.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Dion Wired
Dion Wired's reply05 Nov 2017, 11:33
Official

Further response from the Supplier"

Please note that Warranty voided,customer using generic ink cartridges.

Thank you.

Kind Regards,
Nosipho Shabalala
Customer Care Agent

Best regards,