Repair of phone

I would hereby like to express my extreme disappointment in Dion Wired Woodmead Retail Center.

On 5 March 2019 I went to the Dion Wired Woodmead store to get a quotation to fix the screen on my Galaxy S8. The technician scanned my phone and handed me a quotation for R3800 – Please find the quotation attached.

On 6 March 2019 I sent an email as specified on the quotation to ********** asking how long it will take to order the spares and fix the phone as I am busy handing all the details to my insurance company. Till this day I haven’t had any reply to my emails. I tried phoning multiple times as well, once they put you through to the Samsung repair desk there is just no answer at all.

On 7 March 2019 I sent an email asking for a follow up and that I have received the money from my insurance company in my bank account. Till today I haven’t had a reply to my emails. Once again I made numerous phone calls in the hope that I can at least speak to someone to find out what was going on.

On 8 March 2019 I took another drive to Dion Wired Woodmead to ask what was going on and that I do not get any form of response. The technician then apologized for not replying on my emails and took down my name and number. He also said that the screens are ordered and that I can bring my phone in store on Tuesday 12 March (today) for them to go ahead with the repair. I am yet to hear anything from him as he has not contacted me yet.

I got to the store this morning (12 March) and was greeted by another Samsung service technician who then only told me that they do not have any of the screens in stock and that I would have to fill in a form first.

This is extremely frustrating as I am now working with a broken phone for more than a week. Now all of a sudden I need to fill in a form when I was told the previous week the screens are ordered and that I can bring it in on Tuesday 12 March.

I want to express my extreme frustration and disappointment in your store and the unprofessional way that this was handled. I will be sure to go have my phone repaired somewhere else and not do business with Dion Wired again.