NM
Nkosi M
1 reviews | Active since Sept 2016
21 Sept 2016, 14:04
Regretful experience
<p>I bought cash a Samsung television set and eight months later the television stopped working. I returned the television and informed the store manager of my frustrations and I was informed that there is nothing they can do about it but to fix the television and give back to me. I was not happy with the solution and demanded a new television because I no longer trusted that particular television. The manager blatantly refused. </p> <p> </p> <p>The manager did not bother to meet my request but instead was very rude. Throughout the whole process, the manager never apologised for my inconvenience. </p> <p> </p> <p>I will NEVER spend my money at any Dion stores! </p>
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Replies (2)
Dion Wired's replyOfficial
22 Sept 2016, 07:53We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
In accordance with the CPA the item must be assessed first before a decision can be made. I am not sure if the item was taken in for assessment and therefore the matter will be investigated.
Senior Management will contact you out of this forum.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Dion Wired's reply22 Sept 2016, 07:53
Official
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
In accordance with the CPA the item must be assessed first before a decision can be made. I am not sure if the item was taken in for assessment and therefore the matter will be investigated.
Senior Management will contact you out of this forum.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
NM
Nkosi M's updateReviewer Update
22 Sept 2016, 08:34Thank you for acknowledging my complaint. I understand that CPA policies need to be followed, however in my case, I was grieved by the manner in which the manager handled the whole situation. She came from a point of arrogance making me feel like a number.
The manager never apologised for my inconvenience. I live by a certain standard, I never compromise on quality regardless of the the price and in this case, I felt that my standard has been compromised. I chose to make my purchase at Dion Wired because I trusted the quality of your products and not for any other reason.
I am now in a position whereby I have a product which I do not want in my house.
NM
Nkosi M's update22 Sept 2016, 08:34
Reviewer Update
Thank you for acknowledging my complaint. I understand that CPA policies need to be followed, however in my case, I was grieved by the manner in which the manager handled the whole situation. She came from a point of arrogance making me feel like a number.
The manager never apologised for my inconvenience. I live by a certain standard, I never compromise on quality regardless of the the price and in this case, I felt that my standard has been compromised. I chose to make my purchase at Dion Wired because I trusted the quality of your products and not for any other reason.
I am now in a position whereby I have a product which I do not want in my house.