1 reviews | Active since Mar 2016
REFUND ON PRODUCT
Dion Wired Cresta is wasting my time. <br> <br> I returned a product i had bought with my Capitec account and requested a refund using my Standard Bank account and they agreed. Instead of refunding me my 3000 they again debited my Standard Bank account with 3000, then refunded my the 3000 to my Standard Bank account.<br> <br> I informed them that my 3000 using my Capitec account has not been paid. They say they paid my Standard Bank account but i showed them my Standard Bank account bank statement that they just did a recon. They told me to log a dispute with Standard Bank, get there and they tell me no they were wrong they were supposed to return the money to my Capitec account.<br> <br> BEEN EXPLAINING TO THE ADMIN MANAGER AT DION WIRED IN CRESTA WITH PROOF OF BANK STATEMENTS BUT NOTHING!!! STILL WAITING TO GET MY 3000 BACK, SO SIMPLE BUT YET SO HARD... NOW I HAVE TO GO TO CAPITEC AND REQUEST A REVERSAL OF PAYMENT.
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that the R3000 refund was done successfully on our side but the delay may be on your bank side.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We confirm that the R3000 refund was done successfully on our side but the delay may be on your bank side.
We trust that the matter will be resolved soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
