Really bad service

I ordered a SMEG stove and a SMEG oven online from Dion Wired on the 9th of August. After e-mail confirmation of the exact date they will deliver, I heard nothing from anyone. I started phoning to find out what is going on and what time I can expect my delivery as I had made arrangements for someone to be at my house to receive the delivery. After about 3 to 4 phone calls I had to make and kept getting promises that someone will phone me back, I was informed that the units I ordered and showed "available for purchase" online has been discontinued. I got told this on the day of delivery. I was the offered a replacement oven and a refund for the stove which I took. Stock was confirmed. And delivery was again confirmed for the 1st of September. I made arrangements again for someone to be at my house to receive the delivery. On that day I did not hear anything from anyone again and started phoning. This time everyone I have dealt with was on leave. No one knew what was going on. Needless to say the oven was not delivered. There was a lot of apologies for the bad communication from there side and all the inconvenience caused. Then I got a phone call again to confirm delivery on the 7th of September. On the 6th of September I get a phone call from the delivery people saying they are at my house wanting to deliver. I had to go out of my way to make a plan to get someone there to receive the delivery. Again they just apologized for the inconvenience caused. Will never use Dion Wired online again.