1 reviews | Active since Jul 2011
R900 to repair a R1000 Air Fryer on guarantee
I bought an Air Fryer from Dion Wired approximately 18 months ago. It has been lacking power for the first 5 minutes of use and then reached full power. Went to Dion Wired Boksburg to ask them the guarantee period on the product, as i had thrown my box away already. I was told that it has a 2 year guarantee. A week later, on the 26/03/2015, i took the product in to send for repairs. I was contacted after 1 month on the 22/04/2015, to be told that it will cost me just onto R900 for the repair. When i then queried the guarantee, i was told that i only get a 2 year guarantee upon product registration. Firsty, incompetence from Dion Wired staff who assured me that the product has a 2 year guarantee. And secondly, a ridiculous R900 quote to repair an item that costed me R1000.<br> I wasted my time sending the product in. 1 month since it went in, and probably another month till i get it back still faulty.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow senior management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow senior management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
