Promises, promises

I wanted to let you know, that your Mall of Africa store has lost a customer for life. I was at the store on Sunday, the 17th of December and bought a tumble dryer. I didn't argue about the price, when Shadrack (sales person) said that it would be delivered on Wednesday (20/12/2017), I didn't argue, I accepted all the terms. After the delivery was not made, I did not receive a call, stipulating that there was a problem, I had to call the store, only to find out that the address had some issue with it, even though that is my address and I have never had an issue with a delivery before. I told the salesman (Shadrack) to make sure it gets delivered before 12:00 noon today (Thursday 21/12/2017) and he promised it will be. It is now after 17:00 (21/12/2017) and still no delivery. I will be going to your store this evening, to get a refund and I will from now on, buy my appliances at Hirsch's.