Product exchange refund denied

<p>We bought a phone from Gateway. The sales lady opened it to check that phone was in box.</p> <p> </p> <p>We decided against the phone withoin 30 min, and asked for a refund. Rishi Naidoo the store manager refused, as he said the box had been opened!! of course it was opened - by his staff!!</p> <p> </p> <p>Absolutely disgusting . Dont buy anything from Dion Wired if their is a remote possibility that you may chnage your mind on the product</p> <p><br />So much for them honouring the Consumer Protection Act, or putting the customer first</p>