JS
Jens S

1 reviews | Active since Mar 2010

25 Mar 2019, 14:10

Powerbank from Dion Wired only lasts for a year

Purchased an expensive battery powerbank from Dion Wired Somerset Mall on 11 March 2018. Cost R449.00. It's not an item that I use very often. Purchased it for those emergency times when you don't want your cellphone to be without power. A few weeks ago I noticed that only one of the blue charge lights was going on during a charge. So I tested this for a week or so and then when I had some time on Sunday 24th March I took it into Dion Wired Somerset Mall. together with the original till slip. I was told categorically that they would not entertain replacing it because it was "out of the one-year warranty" period. Now I can't recall if there was any specific warranty stated on the units box and I have unfortunately either misplaced the box or it has been thrown away. The question arises: why doesn't Dion Wired warn customers that there is a chance that the products they are selling will not last more than a year. It was a MUVIT 12000mAh Power Bank. In case anyone is considering buying one. Be warned, it may only last 1 year and then you'll have to buy another one.

0
Replies (3)
Dion Wired
Dion Wired's reply25 Mar 2019, 17:05
Official
Hi Jens,

Thank you for taking my call.

As discussed over the phone, management will be in contact with you within the next 24 hours to try and come up with a solution. 

Kind regards,

Brad Adriaan

Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: ***www.dionwired.co.za
JS
Jens S's update25 Mar 2019, 17:21
Reviewer Update
Thank you for responding so quickly Brad. It's really appreciated when a large company takes the time to engage with their customers. I await the solution.....
JS
Jens S's update28 Mar 2019, 12:16
Reviewer Update
The matter has been resolved. Dion Wired agreed to replace the unit. And with a new 1 year warranty.