Poor Service and Product Quality

<p>On Friday 3 March 2017 my TP-Link Router stopped working. I took it in to Dion Wired East Rand Retail Park where I bought it on Saturday 4 March 2017. I spoke to the Store Manager on duty a lady who told me she cannot replace it as I bought it on 21 February 2016 and it is 10 days out of the 12 months warranty. Nevertheless, it already started giving problems on Thursday 9 February and I had to phone into Telkom who is my service provider as I thought it was the line. I was on the phone to them for almost 2 hours and we battled to get it connected. It then connected later in the evening on its own. I have proof that we went into the TP-Link website to try connect it as well as changed passwords however nothing helps. I have proof of the sms's with Telkom and I am prepared to call them in the store and put them on speaker to prove and confirm that my router was giving problems already a month before it packed up. Dion wired Manager was meant to come back to me today Monday 6 March 2017 which she promised. when I called in at 14h00 to follow up she is off today. Apparently the router has been booked in at TP-Link for assessing which will take 21 days. In the meantime my Telkom Data of remaining 37GB for March cannot be used as I don't have a router and on 1 April I lose what remains and have had to pay the bill for it. I cannot believe that Dion Wired will not consider exchanging it considering that it is only 11 days out of warranty and already started giving problems 3 weeks ago already. I will never ever buy another from Dion Wired ever again. Second router in 12 months. As far as I am concerned they are stocking defect items. Today is 5 days later and I still have no feedback after being promised yesterday that I would be contacted today.</p>