Poor service and no communication

On the date specified, I purchased an LG tv. At the time, the store did not have stock. The salesman Marcus confirmed stock with the Dion store at Galleria and informed me that an ITB would be raised on Monday to have the tv transferred to the Gateway store.<br> I paid up front for the tv. The manager was called to explain the extended warranty. I stated that I would be coming through on Friday to pick up the tv. I was assured that everything would be sorted and the tv ready for collection on Friday.<br> I took off work and drove down from Richards Bay to pick up the tv. On the way, I phoned in to confirm that the tv was in store. The salesman then claimed that he tried to call and inform me that the tv was not there. I received no phone calls or prior communication. At the store, I was told to go and pick up the tv myself from the warehouse. I refused as this would entail using my own petrol and time and I am not a courier. I was then shown other TV's in the store for the same price as a diversion tactic. After several requests, the transaction was then reversed on my card. I am utterly appalled at the lack of service and communication. My time, fuel and energy was wasted.