1 reviews | Active since Mar 2009
Poor service
<p>I purchase an "Energizer" A5 samaung screen protrector fro Dion wired</p> <p>When fitting the glass screen protector i notice it did no fitt correctoly</p> <p>I took it gack to the store within an hour in its origional packaging ,I was informed that this screen protector was for a 2016 A5</p> <p>There was no store surevision or advice to inform me that ther is two differant samsung model phones with the same model number "A5" At first the store mannager "SHOLTO" did not offer me any sort of compensatio or offer to take it back . I had purchase A new A5 screen protector The store mannager hiself was not sure if it was the correct one,He had to call a member of his staff to check that it was correct one , he eventualy gave me a discount,BUT REFUSED TO TAKE BACK THE INCORRECT SCREEN PROTECTOR</p> <p>I think this is extreamy poor service from Dion wired</p> <p> </p> <p> </p>
We acknowledge receipt of your complaint with reference ********** 0 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
We acknowledge receipt of your complaint with reference ********** 0 and apologise for your inconvenience in this matter.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
