1 reviews | Active since Jun 2016
Poor Service
<p>Poor service received at Greenstone Branch from Management. Management informed that she was not there to speak to clients nor to resolve their problems and that I should deal with the sales person who clearly was not able to assist me without the Managers help. I am also still waiting for a written response from the Manager, she told me that she was to busy on Sunday to send me a mail but i still have no reply. I reported this on the Dion Wired website on Sunday as well, but you guessed it, also no response. I suppose this is what we have come to expect from major chain stores a total lack of follow through in their commitment to cutomer service. It is great advertising all the positive of your company but if youstaff or Head Office do not believe in their own value system then we are to expect this kind of service.</p> <p>Clarence Rohlandt. </p>
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Dion Wired we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Dion Wired we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we confirm that you visited the store and that the policy was explained to you.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we confirm that you visited the store and that the policy was explained to you.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
Rina,
I am still waiting for your promise of a Senior Manager to call me, you only post replies for the sake of good housekeping but there is no proper follow through from yourself. Your Senior Manager has still to call me. You are incorrect on the information you posted earlier today. It does not help paying lip service to your customers it requires interaction with them not only via e-mail. I visited the store of my own accord yesterday not through any interaction from Dion Wired's staff at all.
Rina,
I am still waiting for your promise of a Senior Manager to call me, you only post replies for the sake of good housekeping but there is no proper follow through from yourself. Your Senior Manager has still to call me. You are incorrect on the information you posted earlier today. It does not help paying lip service to your customers it requires interaction with them not only via e-mail. I visited the store of my own accord yesterday not through any interaction from Dion Wired's staff at all.
Further to this matter we confirm that Regional Manager Heindrich Willers contacted you to finalise this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Further to this matter we confirm that Regional Manager Heindrich Willers contacted you to finalise this matter.
Regards.
Rina Taute
Group Customer Service Advisor