SZ
Stelio Z
1 reviews | Active since Jan 2014
30 Mar 2016, 11:39
POOR SERVICE
We are Very disappointed with the approach and attitude of the Manger (Michael) at the Dion Wired store in Bedford Square.He was arrogant and extremely rude to my wife, who took in a faulty Samsung Printer for a warranty repair. He kept her waiting for 15 minutes, was blatantly rude when he first approached her and remained non-committal when it came to a time-frame for repair.<br> He was not interested in the urgency of the matter making it seem like she was an irritation to him.<br> The repair number is 3202.<br>
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Dion Wired's replyOfficial
30 Mar 2016, 14:30Hello STELIOZ,
We acknowledge receipt of your complaint with reference ***2.
Please accept our sincere apologies for any inconvenience in this matter. We confirm that the Regional Manager contacted you to apologize and that the matter will be addressed.
The store will advise you of an estimate repair time and will try our best to have it repaired in less that 21 days.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2.
Please accept our sincere apologies for any inconvenience in this matter. We confirm that the Regional Manager contacted you to apologize and that the matter will be addressed.
The store will advise you of an estimate repair time and will try our best to have it repaired in less that 21 days.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply30 Mar 2016, 14:30
Official
Hello STELIOZ,
We acknowledge receipt of your complaint with reference ***2.
Please accept our sincere apologies for any inconvenience in this matter. We confirm that the Regional Manager contacted you to apologize and that the matter will be addressed.
The store will advise you of an estimate repair time and will try our best to have it repaired in less that 21 days.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2.
Please accept our sincere apologies for any inconvenience in this matter. We confirm that the Regional Manager contacted you to apologize and that the matter will be addressed.
The store will advise you of an estimate repair time and will try our best to have it repaired in less that 21 days.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73