dK
derek K
1 reviews | Active since Dec 2012
18 Dec 2017, 13:16
POOR SERVICE !
I bought a fitbit fitness watch for my daughter. She opened it 4 days later to try it out. There was a very fine hairline scratch on it..only visible under good light. Took it back..5 days after purchasing it and the manager refused to exchange it. He said we should have inspected it BEFORE taking it but this was impossible as we were NOT allowed to take the face cover sticker off?! The sticker covered the fine scratch?! Ill NEVER purchase at Dion wired again!!!!
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Replies (2)
Dion Wired's replyOfficial
18 Dec 2017, 14:06We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Kindly advise from which store was it purchased so that we can assist you in this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply18 Dec 2017, 14:06
Official
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Kindly advise from which store was it purchased so that we can assist you in this matter.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
dK
derek K's updateReviewer Update
18 Dec 2017, 14:09Hi..it was Gateway store and I sooke to the sales manager, a short Indian guy..i have his name at home
dK
derek K's update18 Dec 2017, 14:09
Reviewer Update
Hi..it was Gateway store and I sooke to the sales manager, a short Indian guy..i have his name at home