Poor follow up & delivery

I am extremely disappointed in the service received from Dion Wired Boksburg. I purchased a Smeg washing machine on black friday and was assured that the product would arrive from the warehouse the following week - this has still not happened! I arranged for transportation from the store for the week in which the product was promised but obviously it did not arrive and no one had the decency to phone and let me know either - I have to phone/go into store to get feedback. This is a complete waste of time & money as I refuse to pay R300+ delivery fee when I live 3kms down the road!!