PF
Paul F

1 reviews | Active since Aug 2014

18 Apr 2016, 15:31

Poor Customer Service when something goes wrong

I bought a 65\ LG TV from Dion wired last year, 30th of May 2015. The product is under a two year warranty however last week Sunday it decided to stop working. It took several attempts to get someone out to look at the TV after Dion Wired told me I had to go directly to LG and not deal with Dion's service department.<br> Eventually I got a technician out and it now appears that over 50% of the TV's parts need to be replaced. <br> The TV is very expensive and less than a year old yet both LG and DION Wired refuse to replace the product with LG saying they won't replace anything older than a month, even though its clear that this model TV is faulty as I'm not the first customer with this exact problem., and DION Wired refusing to take responsibility for anything saying its LG's problem since its their product. In my mind, I bought the TV from Dion meaning I am Dion's customer yet as soon as there is any problem with the product Dion shirks any responsibility of trying to get this resolved. It has left a very bad taste in my mouth dealing with Dion Wired. I have bought several products from them over the last year but am hesitant to step foot in the store again.<br> <br> "

0
Replies (1)
Dion Wired
Dion Wired's reply18 Apr 2016, 17:20
Official
Hello Bolous,

We acknowledge receipt of your complaint with reference ***2 and apologize for your inconvenience in this matter.

Please allow management to investigate this matter where after they will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,