Poor customer service

<p>Bought a vacuum cleaner late in 2016 based on the branch salesperson recommendation for a 3 bedroom house. During December I wanted to return the still working cleaner due to overheating. I was informed that December is not a good time but should rather return in January. Mid January I returned and booked the cleaner in. I explained that the cleaner is too small for my home but was told they have to send it in. In Febr I received a call to collect the cleaner. On arrival I explained again that I do not want the cleaner as it is too small and would rather exchange and pay more for a larger engine capacity. The service counter lady got an attitude because of my request. The sales manager made a few calls and asked me to wait until Monday 13 Feb for him to resolve this for me. To date I have not heard from him or Dion Wired. This is now me without an cleaner for the last 2 and a half months. </p> <p> </p> <p>This is not the kind of service expected from such an elite shop. Big on advertising but zero on after sale service.</p>