Poor after sale service

I have purchased a Severin coffee machine from Dion wired last year. For a few months there after I could buy water filters and de scaling tablets from the same store. However later last year I am being told that they will not be stocking these any more. I have e mailed head office who promised me that the store manager would contact me.<br> Months had gone by with no response from either head office nor the store.<br> <br> Worst after sales service from a Reputable store.