ZP
Zenobia P

1 reviews | Active since May 2017

16 May 2017, 10:54

PATHETIC SERVICE! They take your money and dont deliver!

<p>I purchased an LG TV, JBL Soundbar, Defy Ceran Hob & Defy Gourmet Double Oven from Dion Wired Bedfordview a month ago. I was promised that delivery would be in a weeks time and that they would call me to confirm. After 1 week I called them to enquire if my Items had arrived and when delivery would take place.They assured me that they would get back to me as the Sales Person that I dealt with was on leave and only he knew what was going on with my purchased items. After a week and a half I went into the store as no one had called me back, After numerously going backwards and forwards and been given the run around as no one knows what is happening with your order, they did not have all the items instore, turned out the Sales guy did not even place the order with DEFY. I then collected the TV and Soundbar after 2 weeks even though I paid for delivery fee, I collected myself. My Defy products had eventually arrived after close to 3 weeks. They promised delivery on a certain day and time and needless to say it never arrived. They even promised me a cleaning product for my stove which they said will be delivered with the stove, which I never receive. When I called to enquire, they said they will speak to the Manager and I am still waiting. That was 2 weeks ago! I will not be going back to that store ever again!</p> <p>POOR MANAGEMENT & CUSTOMER SERVICE!</p>

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Replies (1)
Dion Wired
Dion Wired's reply17 May 2017, 13:25
Official

Further to the above matter we wish to confirm that you were refunded your delivery fees and the store also handed the promised cleaning material to you.

We look forward being of assistance to you again in the future.

Regards.

Group Customer Service Advisor

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Tel: ***73