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Shiraz S

1 reviews | Active since Apr 2019

23 Apr 2019, 16:13

Pathetic service and attitude

What a pleasure until after sales. I paid in full for unit on the 5 April and promised delivery of my fridge on the 9th April. Bare in mind i do not have a fridge as it was damaged due to loashedding which i made the aware of. teh 11th April comes still no fridge. call to the store to enquire as why its not delivered a simple supplier didnt deliver stock. no feedback provided to me. Call again to get told only going to deliver onSathaurday the 20th . Call the 20th to confirm if delivery is taking place get informed yes we scheduled for delivery. Wait the entire day to be told sorry warehouse is closed. so i spent the day waiting for nothing. AT this point i spoke to different suppossed managers at Th Canal Walk store by the names of Rashaad, Burger and Byron. Burger promises high an dlow abiut unacceptable service and wil call me back Monday first thing etc etc. Load of bull****. Then today another supposed manager by the name of Byron decides to be a real ass. what school did this people go to for customer service. they have no damn ettiquette. after loosing my cool he says his driver is now gone to Grabouw and he will just deliver tomorrow HE CANT MAKE HIM FLY HERE. Have you ever. famous words will see what i can doetc is bullsgit. let alone the customer serevice complaints line drops my call. i mean nothing is for free i have to pay for delivery my calls time and everything else. i had other purchases to do but will not waste my time or omey on such a pathetic store. DION WIRED should close its doors. i will tell everyone never to purchase from them

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Replies (1)
Dion Wired
Dion Wired's reply24 Apr 2019, 13:46
Official
Hi Shiraz, 

Thank you for your feedback.

Please, could you provide us with a contact number as well as an email address, so we can have the matter resolved?

I look forward to your response.

Kind Regards
Tamlyn Lockman