PATHETIC service

At the end of July, my mom bought a Samsung mirror-finish microwave. In September, the microwave starts to alter the clock time randomly. It loses an hour, gains an hour, etc. Went to the Tygervalley branch where it was bought and told them the problem and requested a refund / exchange. They advised that it would need to be sent away for 7 - 21 days which is unacceptable to be without the appliance for so long. The branch manager suggested that they could call the agent and find out whether they could assess it at the store so that we could bring it and wait there. It has now been 2 weeks and ENDLESS calls and follow ups from OUR side to the repair agents as well as the store to try and find a resolution! The store calls the agent's technician and provides TOTALLY INCORRECT information, which meant that we had to call the agent and rectify the info. The agent has suggested to the store that they speak to the person who can authorize an exchange / refund and STILL NOTHING. The Tygervalley store requested a stock transfer from Somerset Mall on a microwave and even that has not been delivered after 2 weeks!!!

WE ARE THE CLIENT and yet WE are doing all the calling, etc. This is TRULY pathetic and disgusting service. We will NEVER purchase anything from DionWired ever again.

Up until today (30 Oct)....NO-ONE has called for an update or to even offer an apology for the delays.....We always have to follow up.