Pathetic Service

Online Shopping - the New trend - but not for Dion Wired!<br> <br> I have purchased a mobile device on Jan 4 2016 from the Somerset Online Store / Dispatch Centre. I have discovered that the unlock/lock button is rather defective and or damaged. I had then allowed the istore and ifix to confirm the device being defective and or damaged - they agreed. My current (old phone) was with me at the time of having the new device assessed at the istore and ifix. En routing home the old phone was lost, ******. Had the new device not been defective and or damaged my old phone would have still been in my possession!! <br> <br> At the closest branch, stated my issue to the Manager, manager sounded rather promising as he then referred me to the repairs/returns counter