Pathetic Service

On Saturday 05 Dec I went to dion to look for a new home theatre. I saw the Onkyo HT-S4505 system. After asking one of the staff members if there was stock I was referred to the Sales Manager Marius which told me they had no stock and that he had find out if the supplier audiotronic had stock. I then enquired if I could purchase the demo model which was in quite a poor condition with alot of scarcthes on the speakers and the av reciever. This is a 2012 model and he wanted to sell it to me for R6500 in that condition when it retails for R7000. Which was unacceptable thus he said he would wait for a response from the supplier and that he would get back to me the next monday. On Monday 07 Dec I had no response, I decided to call Marius to ask where he was with the process and he said he still had no response from the supplier. I called him everyday until Thursday this is unacceptable as he should call the client.I decided to call audiotronic myself in which they said the model was discontinued but they had limited stock.Thus I went in to dion on Friday 14 Dec to tell Marius this. He was not there and I spoke to a Owen which again promised to call me today and still no response.