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George M

1 reviews | Active since Dec 2012

10 Dec 2018, 12:23

Pathetic Service

I bought a fridge online from the above mentioned store on the 23rd November 2018. I then received an email stating that my order will be delivered within 3-5 days. I have not yet received my order and every time I call i will be told the matter is being investigated and they will get back to me but they never call back nor provide an update. I even contacted their contracted courier company but they also don't know where my order is.

0
Replies (2)
Dion Wired
Dion Wired's reply10 Dec 2018, 17:38
Official
 Good Day  We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.  We have logged your request with reference number #19839. This number should be retained for reference purposes.  The matter will be referred to Senior Management who will contact you to discuss this matter.  Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance.  Thanks    Regards
 
 Rabia Kader    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** E-mail: ***
Dion Wired
Dion Wired's reply20 Dec 2018, 10:38
Official
Good day

As discussed with management the matter has been attended to.

Regards 
 Rabia Kader    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** E-mail: ***