Pathetic service

Im writing this review with a heavy heart, I purchased a apple series 3 watch from the store, first the had no stock and said they wil order the product and will have it in a couple day, now its 3 weeks in and week after week It is the same excuse they had some difficulties with stock and have to be order from America and plane was canceled and the story goes on. Finaly they said or shall I say promised the watch wil be delivered on Fryday 22 December 2017, and yet again no delivery and yet again promised it will be delivered by courier on Saturday between 9-1, They phoned me and said the delivery did not make it to the store and that delivery might be on Wednesday 27 December 2017, the sale manager, Thabo, I believe dont even have a reference number for my order, what poor useless management support that dont even know on the whereabouts on my product, to follow up with the courier.

I phoned head office and said they will take my complaint to a regional manager ( ref nr: ********** 6) to follow up, and still no response from head office.

Almost waiting a month, and as this was a gift for my father for Christmas.. , Dion Wired (The Grinch that stole Christmas), sitting on Christmas day with no present for my father just apology for me not having a present on such a joyous day,

Hopefully after a public complaint will get me some progress..