Pathetic service

<p>I recently bought three stove, oven and extractor combinations from Stha at Dion Wired Umhlanga. They called me after two weeks and said my stock was available and I needed to collect it within 2 days, so I asked Stha to get the first combo ready and I'd collect in 30 minutes. When I got there Stha had not done anything to prepare my delivery. I waited over 30 minutes to get the first unit. The next day I got a call from him asking me to return the extractor hood as it was the wrong one they gave me. I did and again had to wait 10 minutes for them to fetch it from the store room. Then they gave me two other boxed extractor goods with no image on the box. On opening one to check I discovered that they were trying to give me a grey painted hood instead of the matching stainless steel one they showed me on my purchase. I refused to take delivery of this and requested a replacement or alternative unit or a refund. The sales manager came to speak to me after I wondered around the store waiting for him to arrive. He could not make upnhis mind what he was going or able to do so he agreed to call me back with a verdict or answer. It's nearly a week now and he hasn't called even after my reminder message I gave to the receptionist. The only call I got was from Stha asking when I was coming back to the shop and then he hung up on me. What kind of service is this. I still don't know if they are going to give me the hoods Stha showed me or refund my purchase. I hope management has a better appreciation for their customer's time and money and call me to quickly resolve this matter. In the meantime I will not be spending any more money at any Dion Wired. NO MESSAGES WERE LEFT ON MY PHONE NOR WAS MY ALTERNATIVE NUMBER CALLED which appears on my voice mail. They also have my email address I believe.</p>