SB
Sana-Ullah Bray

1 reviews | Active since Apr 2016

17 Apr 2016, 08:17

Pathetic Service

On Saturday 16 April 2016, my wife and I attended the Cavendish branch to buy 2 NutriBullet machines.<br> <br> I had also enquired about a Samsung Signature Fridge from another salesman Amady. I had told him that I had seen the Fridge on the floor previously and wanted to know the current price. He pointed out 3 other fridges and I explained it was not those. I kindly requested that he please call another branch and ascertain a price while we were dealing with the NutriBullet. He said in an abrupt tone, he doesn't have the fridge on the floor and can't help me. I was very taken aback and asked if I must call the other branches and tell him the price - he said I can do so.<br> <br> I was flabbergasted at the lack of willingness to assist a customer who was in the process of buying 2 Machines and yet, he refused to help. <br> <br> I requested to see the manager and Gha**** met with me in Amady's presence. I explained my disgust at the atrocious service and Gha**** advised that he will speak to Amady.<br> <br> I left my telephone number with Gha**** and asked him to call me and advice me of the outcome of his meeting with Amady as we cannot have such nonchalant attitude towards treating customers fairly. No call yet

0
Replies (1)
Dion Wired
Dion Wired's reply17 Apr 2016, 10:32
Official
Hello S Bray,

We acknowledge receipt of your complaint with reference ***4.

I am really sadden by your experience you had at our Dion Wired store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Dion Wired and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

Senior management will investigate this matter and will contact you out of this forum.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73