Pathetic repair under warranty service at Greenstone

On the 20th of December 2017 I took in my Lenovo laptop for a repair under warranty as it kept coming up with an error when booting. Dispite multiple phone calls and follow ups made by myself every day since. The only response i received was that my laptop was with the supplier and was currently under assessment (meaning they are working on the issue)

Only to receive a phone call today from the store telling me that they need my charger cable for the laptop and that they have not even looked at the unit until today!!!!

Surely the supplier has chargers they could use to do the repair! Surely they could have contacted me 24 WORKING days ago to tell me this? Why lie to me and tell me that it is under assessment for the problem when you didn't even know it did not have the charger with it! Have I been **** to since day one?

I find this service utterly disgusting and the most frustrating experience. When the laptop was booked in I had told them that it was a work laptop and I needed it repaired urgently. Clearly Dion Wired don't know anything about customer service and the lack of urgency is pathetic.