Pathetic customer service - Not worth buying stuff from here

Hi, I purchased a JBL Flip 3 Bluetooth speaker last year November at Dion Wired Gateway. The speaker started to distort so I brought the item in for repair/replacement. I could not find the proof of purchase when I visited the store. I was told to get the purchase details from the bank and that they have no record of the sale. It perplexes me that you cannot track sales of your own items. Anyway, I got the credit card statement showing the purchase and also had the model information, which was needed by the store.

Then the saga begins phoning the store multiple times to give them this information and confirm what is the way forward. This was passed on to 2 people and had to be redone per person. The call would get cut many times while waiting on the line as well. Eventually, a lady, Rebecca, called to say I could bring my speaker for repairs. Moments later she called again to say she had the wrong information and then she cut me off. Then the saga of getting through and getting cut off, explaining the whole thing again had started. What in the world will it take to sort this out? After sales service is **** at Dion wired. I hope the staff there experience the same thing their customers must experience. I would advise consumers to really think about after sales service as you have to jump over mountains, oceans, and continents to get somewhere with Dion Wired.