TM
Tamsyn M

1 reviews | Active since May 2015

10 May 2015, 08:17

Pathetic customer service!

I was recently at this store to make a payment, and at the counter the cashier was reluctant to assist me as she was sitting on her cell phone. She took my cards and swiped my dion wired card and actually forgot what she needed to do as she was too much into her cell phone. I needed to tell her a second time that I was going to make a payment.<br> <br> What kind of **** service is this where your cashier can't even pay attention to a customer's needs??<br> <br> Maybe these cashiers need proper customer service training and a no cell phone policy while assisting customers!

0
Replies (1)
Dion Wired
Dion Wired's reply13 May 2015, 07:48
Official
Hello Tylor T,

We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you at this store.

There is no excuse for poor service and we will not tolerate it. Disciplinary action will be taken against the team.

We confirm management contacted you and also invited you to call upon Senior management should you need assistance in future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73