Pathetic After Sales Support (Hisense/Dion Wired)

I bought a Hisense Refrigeration at DionWired online on the 9th of July 2018, it was delivered the following day at home and connected by the Dion Delivery guys. We noticed the 2 back wheels are not level making the fridge not to be balanced well and therefore i called Dion and they promised to log in a service request for me with Hisense,

I got an email from Dion that a guy by the name Bradley from Hisense will contact me of which I ended up having to call Hisense myself because the call never from the technician never came through. Still no luck with being assisted

After numerous calls to Dion and Hisense,

I constantly have to phone Hisense and Dion wired trying to get hold of this Bradley person or anyone that will be able to assist - no follow up from their side. They keep sending me from pillar to post between their Head Office in Cape Town and Call Centre, this is really frustrating.

The technician eventually called yesterday while I was at work (19th of June 2018 - 2 weeks later) with a promise to get another technician who works late in the evening to call me but yet again I am still waiting to receive that call.

I am sitting with a Refrigeration that I paid for but scared to use because if I were to request for the item to be collected, it will be deemed as second hand and I might not get my full refund. All I am requesting is for a technician to come have a look at the Fridge

What kind of service is this? Is this how you treat your customers all the time?

I believe it is your duty to ensure your customers are happy all the time but I guess that is not the way HISENSE and DION WIRED operate.

Your after sales support is PATHETIC!

I am utterly disappointed

Disappointed, Disgusted, Frustrated Hisense/Dion Client Mokgadi Mahlakanya