Pathetic
<p>On Monday morning, 11 July 2016, I made an online purchase of a washing machine from this company. Within minutes of me realising I had made an error, since it was not the item I thought it was, I e-mailed DionWired and telephoned their call centre. They undertook to refund me. However, instead of reversing the outstanding authorisation on my account immediately, they actually let it be processed through my account two days later on 13 July 2016. After more prompting from me, and receiving lame excuses about a system problem, I was informed that instructions had been sent to their "treasury" to refund my account and that, depending on my bank, it could take up to seven days for the money to reach my account. It has nothing to do with my bank. It is the inefficiency and tardiness of a company which is dragging its heels. I am quite aware of my rights in terms of the CPA and I expect DionWired to ensure that my money, R7390, is back in my bnking account today. </p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We referred the matter to the Online Team who will investigate and provide you with udpated feedback. You can also contact them on ********** 323.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We referred the matter to the Online Team who will investigate and provide you with udpated feedback. You can also contact them on ********** 323.
Regards.
Rina Taute
Group Customer Service Advisor
My bank informs me that there are no pending credits to my account. I have also not been provided with satisfactory proof of a refund to my account from your employee Rehana Kadir. Failing receipt of a refund to my account overnight, I am going to be referring this matter to the Consumer Ombudsman.
My bank informs me that there are no pending credits to my account. I have also not been provided with satisfactory proof of a refund to my account from your employee Rehana Kadir. Failing receipt of a refund to my account overnight, I am going to be referring this matter to the Consumer Ombudsman.
A letter confirming that the refund has taken place was forwarded to you by the Online Team.
It generally takes 3-7 working days to reflect back into your account.
We apologise for the inconvenience.
Regards.
Rina Taute
Group Customer Service Advisor
A letter confirming that the refund has taken place was forwarded to you by the Online Team.
It generally takes 3-7 working days to reflect back into your account.
We apologise for the inconvenience.
Regards.
Rina Taute
Group Customer Service Advisor
Nobody has given me a satisfactory explanation why TEN days after the cancellation, I have yet to receive my money. I am out of pocket several thousand Rand.
Nobody has given me a satisfactory explanation why TEN days after the cancellation, I have yet to receive my money. I am out of pocket several thousand Rand.