Passing the Buck_Dion Wired

Don't expect service, a caring attitude or customer engagement from Dion Wired Centurion. They are unable to provide an exceptable customer service experience or any experience for that matter, once they have taken your money and the warranty have lapsed on the product.

I recently took a CANON MB2040 printer bought at DION Centurion, back to the shop after experiencing a Support Code 5200 on the printer. Before taking it to Deon, I had an authorized Printer technician from CANON and other major brand look at it, just to be told that he had numerous of this exact printer with the exact same error and he could not fix it. He suggested I took it back to DEON Wired.

I did this, but unfortunately did not have the receipt of purchase. After all they must have the Serial number and my details on their system I thought. The Service consultant were clueless. She only cared about if the printer were in or out of warranty, could not or would not check on her system to see if they could located the purchase date etc. and when I ask that the printer be checked in, she said that DEON wired requires R500 upfront for machines out of warranty and she could not do anything for me because it is "POLICY"if I don't pay the R500. I rep**** that this is crazy considering they have printers that cost R800.

I called a manager. I may have called a mountain, because he apologetically told me this was their "POLICY" and I must go to CANON directly if I do not want to pay the R500. I was astounded and when I told him that DEON service sucked, and tossed the printer in my shopping cart, he told me NOT to make a scene in his shop.

It was my printer after all so why could I not drop it in the shopping trolley. If I had the choice to drop it in his dustbin, I would have done this, but they did not have dustbins for this, I was told. People in Corporate real life get fired for this type of "Client" service or are DEON in line with the rest of SA, hiding behind protocol and red-tape, incompetence or plain simple "Dont CARE". The attitude of their Manager clearly resonate in the staff and the entire shopping experience in DION Wired.

I will NEVER buy from them again and caution prospective Customers to consider my experience.