Paid without delivery

Paid for an item on the weekend (25/11/14), checked delivery status yesterday (30/11/2017) expecting to see the delivery status. No delivery status at all. States the following: "YOUR ORDER IS ON HOLD" I have phoned and emailed EVERY avenue available but NO reply. The only reply I have received is from my complaint on their Facebook page and their Messenger service. I very well know that is not an employee from Dion Wired and that it is the digital agency/PR firm answering. It is disgusting that a company of this size is incapable of answering a phone or even an email. The money has been processed through my bank already and Dion Wired has received MY money - what do I have? Nothing but sheer frustration at the fact that there is NIL communication. HELLO PETER, please add a black dot instead of a star, I don't even want to give them that much. Utterly USELESS organisation and they will never see a purchase from me EVER AGAIN.