Overall customer service

I ordered a product online last week Friday the 24th of Nov and currently on my online profile the order is still on hold. Without any hesitation my accounted was debited for the amount owing. Fair enough i requested a delivery to be made. On Saturday the 25th of Nov i tried countless number of times to contact Dion Wired head office as well as the online sales support. THERE WAS NO ANSWER.

I tried contacting the Woodmead brunch when i finally got through i was asked to contact the same call center to get assistance with my query.

I spent the whole day calling having my call answered transferred and cut on 6 or 7 attempts.

The stuff who had answered the phone were rude from the start of the call and showed no interest in assisting.

I had one SIMPLE question and just wanted one SIMPLE answer which i did not receive.

My question was "Would i be able to go to the Woodmead branch and COLLECT my order instead of waiting for delivery, i dont mind sacrificing the delivery charge"

CAN anyone in Dion Wired assist.