Out of Box Failure bureaucracy

<p> I bought a new double door fridge/freezer which was delivered on Friday. I called Dion Wired yesterday to inform them it wasnt working properly and they refered me to Sumsung who gave me a reference number and told me to try a few trouble shooting things. This morning the fridge is still freezing everything and the water dispenser isnt working so I called Samsung again. The told me to call Dion Wired and tell them it needs to be replaced as its within 7 days. When I called I was told the procedure is to collect it and take it to the store for assesment BEFORE they will consider replacing it. This is unacceptable because I want to know what I am supposed to do with the contents of my fridge/freezer while bureaucracy takes its course? I would far rather them fetch the thing and refund me and I will go and buy a fridge from a place that knows what customer service is.</p>