Order not received, Very poor service from DionWired, Dawn Wing, Time Freight

Item: Dion Wired
Rating: 1
Author: Marcel B

So I've ordered the new Samsung Galaxy S9+ through DionWired. I placed my order on 6 March 2018 15:00:22 SAST. Today is the 20th of March and I still haven't received my order. On my order confirmation email they stated a delivery promise of 5 - 10 days, still, nothing received as of yet. I've contacted DionWired multiple times via different communication networks.

They used Dawn Wing couriers to ship my order, I've contacted Dawn Wing and they told me that they handed over my order to Time Freight couriers. I've contacted Time Freight multiple times as well and they can't assist me on tracking my order.

DionWired order no: # ********** 79 Dawn Wing tracking no: D001846 Time Freight tracking no: G584392

This is absolutely ridiculous. This is an expensive order and I really hoped to receive better service and feedback. I'm not getting any help from either of the involving companies and now I'm quite fed up with this unnecessary problem. Very very unhappy customer.

Regards, Marcel

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Replies (1)

Marcel B's updateReviewer Update

22 Mar 2018, 10:33

Thank you for the reply DionWired. I did receive a call and the person explained that the parcel was misplaced. She said that a new order was sent to my address previously given. She promised that I will receive my parcel today, 22 March 2018. I haven't received it yet, but I didn't receive new tracking info and was wondering if I can get an update on the progress of my parcel. If someone can contact me it would be much appreciated. Kind Regards, Marcel

Marcel B's update22 Mar 2018, 10:33

Reviewer Update