Order # ***

<p>25 Nov 2016: Placed an order online for a Harmon Kardon wireless speaker - proof of payment send immediately.</p> <p>1 Dec 2016: I sent an email to check whether payment was received. I also asked when expected time of dispatch of order is. Response received from Rehana Kadir that it was received - ignores my question on dispatch. On the same day I then reply, asking again when it will be dispatched.</p> <p>3 Dec 2016: Reply from Rehana: "Please note that when the item leaves the store you will receive your tracking number by sms." ... This does not answer my question, so I reply asking again. I get no response.</p> <p>9 Dec 2016: 10th business day since placing order (the 'promise' is 5-10 working days) - still no reply. I try to call the customer service centre - no response after calling twice for over a minute during operating hours.</p> <p> </p> <p>This is terrible service - please advise on when this order will be dispatched and delivered!</p>