SM
Sean M
1 reviews | Active since Dec 2009
12 Dec 2017, 15:46
Online purchase
I bought a monitor on Friday the 24th of November. DionWired promise delivery within 10 days. Well, no delivery.
Worse yet, it's seemingly impossible to speak to anybody by mail or phone. Can anyone please assist with this.
Helpful (0)
Replies (2)0
Replies (2)
Dion Wired's replyOfficial
12 Dec 2017, 21:43Good day Sean,
We acknowledge receipt of your complaint with reference ***2 and would like to apologise for any inconvenience caused.
This matter was referred to Dion Wired Online Management for further investigation and assistance
Regards
Dion Wired Online Customer Service
***
Best regards,
Dion Wired's reply12 Dec 2017, 21:43
Official
Good day Sean,
We acknowledge receipt of your complaint with reference ***2 and would like to apologise for any inconvenience caused.
This matter was referred to Dion Wired Online Management for further investigation and assistance
Regards
Dion Wired Online Customer Service
***
Best regards,
SM
Sean M's updateReviewer Update
13 Dec 2017, 06:11I finally got this resolved.
I called this number ********** about 10 times, being on hold for 5 minutes at a time before the phone cuts out and I have to redial.
I asked for the online sales, got cut off.
Called back, asked for the call-centre supervisor, got cut off.
Called back, asked for accounts, spoke to a lady and asked for a refund, got transfered back to reception. Asked them for a refund.
Somehow, after a few more calls I landup up at a lady in a store. Who asked someone near her which number I should call. She then called the number to check that they answer. When they did, she transfered me to that person.
That lady helped us resolve the issue. Making an arrangment for us to collect the monitors at a store near to us.
She even called back at 6pm to check that we had come right.
Bottom line - don't loose your **** on your way to getting it resolved. The people you initially talk to will try harder if you are nice - and I have a fiery Irish temper, I know it's not easy to remain cool.
SM
Sean M's update13 Dec 2017, 06:11
Reviewer Update
I finally got this resolved.
I called this number ********** about 10 times, being on hold for 5 minutes at a time before the phone cuts out and I have to redial.
I asked for the online sales, got cut off.
Called back, asked for the call-centre supervisor, got cut off.
Called back, asked for accounts, spoke to a lady and asked for a refund, got transfered back to reception. Asked them for a refund.
Somehow, after a few more calls I landup up at a lady in a store. Who asked someone near her which number I should call. She then called the number to check that they answer. When they did, she transfered me to that person.
That lady helped us resolve the issue. Making an arrangment for us to collect the monitors at a store near to us.
She even called back at 6pm to check that we had come right.
Bottom line - don't loose your **** on your way to getting it resolved. The people you initially talk to will try harder if you are nice - and I have a fiery Irish temper, I know it's not easy to remain cool.