Online Delivery Never Delivered, 0 Feedback Received

Hi there

I'm a very disappointed Dion wired customer, always had a good experience in store and online. Until now. Ive placed an order last week Wednesday (10 October) and received a "Package on its way" mail on the same day. In the mail received it is clearly stated, their delivery promise is 3 - 5 days. Today is Friday (19 October, 7 work days later) and still haven't received my package.

Ive send multiple mails to the support line, stating my concern and just got a reply that I will get a notification when my package is on its way. Replying to the mails that I got the notification mail the day of purchase. Ive made multiple calls to the support help desk and just got empty promises by the support consultant to call me back and to give me feedback. As I am typing this complaint, I still don't know if my order is still on its way, was cancelled or got lost somewhere.

I am very concerned as the items bought is high value items. Hopefully this is just a one in a thousand occurrence and that Dion wired will show they actually care about their customers. But for now, I will go somewhere else to buy my stuff.

Disappointing Regards