Onkyo Shop Display Unit Remote

In 2014 Dec my son had purchased a Samsung Home Theatre from Dion Wired Rtb for me as a gift, a demo unit with no discount. Suffice to say that within 6 months the unit had been handed in for repairs on faults of it just switching off. <br> Eventually it was credited and we then purchased an Onkyo Amplifier and speakers set, also a display unit. <br> Upon payment being finalised and processed we had received the stock with a remote that had no backing plate. The Salesman said that they would arrange a back plate or replacement remote. This was in September 2015 that my son started querying from the store manager Bongani. November was the last that Bongani sent an email that he was awaiting feedback (after numerous calls from my son and seeing Bongani in person in store).<br> It is seriously disappointing that firstly, they did not offer any discount on the price of this (or the previous) display units where other outlets do. Secondly not replacing the remote that had no backplate. I was originally at the point of just wanting to replace myself only to find out that these remotes are almost R2000. Then I demand a replacement that is complete. But to date..no response. This is poor!!