One week on and product still not delivered
I bougt a Diswasher last Thursday 29 November and asked for delivery. They told me that I can expect delivery the Saturday, Saterday came and no delivery. Then hoping it would come on Monday I only heard Tuesday that it was on it's way for delivery 9:30. Waited the whole day and no delivery. It is now Thursday and I am still waiting a week later for delivery and can not get any information whether it will be delivered today. Getting a whole lot of excuses but no answer. I have always been happy with the service received in store but I am very disappointed in the level of service regarding delivery of items purchased.
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Dion Wired's replyOfficial
10 Dec 2018, 12:16 We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number #19393
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
We have logged your request with reference number #19393
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Dion Wired's reply10 Dec 2018, 12:16
Official
We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number #19393
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
We have logged your request with reference number #19393
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***