One day special turns into two week wait

I recently attempted to purchase a television on a 'one-day deal' for online shopping only.<br> <br> I was unable to complete the purchase, as the website kept freezing after repeated attempts. I contacted support and attempted to place an order through the consultant, and they experienced the same issue.<br> <br> I was assured that the issue would be resolved and my order would be placed, and I would simply be emailed the details.<br> <br> After a week of very polite emails from the support team, there had still be no resolution. Eventually the order went through, and I made payment as instructed, and forwarded the required documents as requested.<br> <br> It's been another week without delivery. I called support to follow up and was surprised to find that the order was on hold, despite being placed by a support team member, and with all the requisite documents.<br> <br> Still no TV.