1 reviews | Active since Nov 2014
Nothing done after ********** contract was registe
********** contracts were registered at Dion Wired at The Grove Shopping Centre. These contracts were taken in my mothers name without her knowing. This was picked up when Cell C started debiting her account and she went to the bank to do reversals.<br> A complaint was raised with the Manager at Dion Wired. After a lot of engagements and visits to the branch, he said he cannot help us they do not have the documentation which was used to register the contract. Furthermore no disciplinary action will be taken on the employee. We should take this up with Cell C.<br> <br> Then they had the nerve to tell us that we must tell them when we find the person who took out the contract *****elently. Like its my job to find ********* for them.
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that the store fill find the contract and hand it over to Cell C for investigation. Cell C will provide you with final feedback on this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that the store fill find the contract and hand it over to Cell C for investigation. Cell C will provide you with final feedback on this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
