TI
Trees I
1 reviews | Active since Sept 2010
21 Mar 2016, 10:23
Not willing to help over the phone
I phoned this morning 10:45, she put me through to the relevant department, who did not answer. The lady came back to me, had something to say but could not pronounce her words properly, whatever she said, she proceeded to put me on hold, forever (bad music on line). I then phoned back another three times, and she pretended to not hear me after she heard my voice. She just hung up. <br> This is not how customers should be dealt with over the phone!
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Replies (1)
Dion Wired's replyOfficial
21 Mar 2016, 14:56Hello Trees,
We acknowledge receipt of your complaint with reference ***5.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply21 Mar 2016, 14:56
Official
Hello Trees,
We acknowledge receipt of your complaint with reference ***5.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73