SA
Sid A

1 reviews | Active since Dec 2011

12 Sept 2019, 06:28

Not interested in a buyer

I went to Dionwired at Century City Canal walk to purchase the Dell I5 laptop on special for R7999 on 11 September. On arrival there were 2 assistants on the floor, one busy with a customer. I asked the free assistant for the specific model and was told she does not work with laptops. I waited for the other gentleman to finish with his client but he walked with him to another part of the store and disappeared. After waiting for some time I approached the cashier and asked her to try and find someone to assist me. After waiting a further 15 minutes with no assistance I left empty handed. Really disappointing dion wired, I get the idea you are not interested in the person willing to buy a product, rather being keen to explain to a prospective client who does not appear as if he is willing to buy a product, the pros and cons of a laptop bag which he was interested in and left without. Thank you for wasting my time and effort and for not being willing to assist me.

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Replies (1)
Dion Wired
Dion Wired's reply12 Sept 2019, 07:05
Official
Hi there Sid,

Thank you for bringing this to our attention. 

I am so sorry for the inconvenience that this matter has caused you. 
kindly send us an email with "Complaint #221809" in the subject line to one of the email addresses listed at the bottom of our website with your contact information so that we may address this matter as soon as possible.

I look forward to your response.

Kind Regards
Marshalino Jankowski
Dion Wired Online Support: Tel: *** 
Customer Service Contact Centre: Tel: 0861 DW CARE (***) 
Dion Wired Sure Extended Warranty Enquiries: Tel: ***
www.dionwired.co.za