NON PAYMENT FOR RETRENCHMENT

Purchased a laptop approx. 1 year ago. Pay customer protection for retrenchment, disability etc. I was retrenched on 31 July and waited the one month period to put in a claim as per RCS GROUP. Was informed this morning that my claim has been denied because retrenchment was voluntary. Nowhere on my letter of retrenchment does it say voluntary retrenchment. I get a retrenchment package as is the norm with any company and because of my service qualify for pension but this has nothing whatsoever to do with the fact that I was retrenched. I informed by the customer service agent I should not have accepted the retrenchment package I should have waited one week to see what happens and maybe I would not have been retrenched.<br>