GB
Gary B

1 reviews | Active since Jul 2012

20 Jul 2019, 08:40

NO WONDER THEY SCORE A 1 ON TRUST INDEX

It is not difficult to understand why Dion Wired's trust index is a one. How on earth do you run a promotion from 17 to 31 July, yet 1 day in you are apparently sold out....no branches in the country have the item, not even via their online portal. They also refuse to honour the price should the product become available after 31 July. It is abundantly clear that they did not have the stock to promote the item. It is also abundantly clear that they don't give a hoot about clients in the least. The best I got from them was "we understand your frustration ". How patronizing...I don't need your understanding; Dr Phil is there for that!!! I need the product you advertised but never had in stock. There is so much competition Dion Wired - stop being so incredibly arrogant and start understanding what is required to form a loyal client base...something you are clueless on. Stop relying on fine print!! Wake up while you still have a brand to protect!!

0
Replies (3)
Dion Wired
Dion Wired's reply20 Jul 2019, 12:56
Official
Good day Gary,

We sincerely apologise for the experience you've had.

Please send your name, contact number, the product description, the name of your nearest store and reference number #178078 to '***' and cc '***', '***' and '***' so we can resolve this.

Alternatively you can call into the call centre and ask for a member of the social media team to attend to you with the reference number given.

Kind regards,

Brad Adriaan

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Dion Wired
Dion Wired's reply20 Jul 2019, 13:05
Official
Good day Gary,

We sincerely apologise for the experience you've had.

Please send your name, contact number, the product description, the name of your nearest store and reference number #178078 to ********** and cc ********** ********** and ********** so we can resolve this.

Alternatively you can call into the call centre and ask for a member of the social media team to attend to you with the reference number given for us to take this further.

Kind regards,

Brad Adriaan 
 Dion Wired Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 DW CARE (***)Dion Wired Sure Extended Warranty Enquiries: Tel: ***www.dionwired.co.za
GB
Gary B's update20 Jul 2019, 13:32
Reviewer Update
Gary, ***, product number ***8..Baywest PE REF #***