No Update / Communication on Black Friday Online Purchase

Online order placed in 24/11/2017, account status on their website just states "order has been processed", this has not changed since the day i ordered. 1. Their customer help line just rings and rings - so no contact possible 2. Messaged DionWired on Facebook as well, still no response 3. E-mailed DionWired on their support e-mail address, still no response Can i please get any update on my order, the recommended 5-10 working days ends tomorrow. So far the worst online purchase experience i have had to date.